Privacy Policy

Privacy Policy

Mantisco Co., Ltd. (the “Company”) recognizes the importance of the Users’ personal information and complies with the personal information protection regulations under the relevant laws and regulations which the Company is required to comply with such as the “Act on the Promotion of Information and Communications Network Utilization and Information Protection, Etc.” and the “Personal Information Protection Act.”
Through this Privacy Policy, the Company discloses to the Users as to how their personal information is used, and for what purposes, and what measures are taken to protect their personal information.
 
In the event the Company revises this Privacy Policy, the Company will provide notice through posting announcements on its website (or by individual notification).
If you have any inquiries about this Privacy Policy, the operation of our website or how to use our website, please contact our Personal Information Protection Manager by e-mail (mantisco_privacy@imantisco.com) or by mail (3rd floor, 35-6, Samsung-ro 85gil, Gangnam-gu, Seoul).

1. Personal Information Collected by the Company
There are three main ways that the Company may collect personal information:
  1. Collecting information that the User provides to the Company:
The User may provide the following information to the Company in order to play the Game and use our website.
Timing Purpose for collection and use Required/Optional Items collected and used
Sign up Sign up for global account Required E-mail address (ID), password, date of birth (directly provided by the User)
Sign up for customer service Required Name, e-mail address (ID)
Required Phone number, profile image
Customer Inquiry Customer inquiry on STEAM Required E-mail address, Steam ID, game character name
Events Participation in events, surveys, competitions and other matters Required E-mail address, name, date of birth, country of residence, name of game character (nickname), gender
 
  1. Collecting information automatically during the User’s use of our services:
The Company may automatically collect the following information during the User’s use of our services.  The Company generally uses the following items of personal information for resolving technical issues or improving server environment and not for personal identification.
 
Timing Purpose of collection and use Required/Optional Items collected and used
Provision of services Provision of game services Required IP information
Forum services Provision of forum services Required IP information
 
  1. Collecting information from third parties:
The Company receives the following items of personal information from third parties to identify the Users.  The Company receives such information in encrypted form.
Name of third party Purpose of collection and use Required/Optional Items collected and used
Valve Corporation Provision of game services Required Steam ID
Link up between global account and Steam account Optional Steam ID, display name, profile image
Twitch Interactive, Inc. Link up between global account and Twitch account Optional Display name, e-mail address, user name, Twitch ID
Facebook, Inc. Sign up for global account using Facebook account Required Name, profile image
Optional E-mail address, friend information
The Company may collect the User’s personal information to execute and perform contracts with the User (e.g. providing services pursuant to the User’s requests).  If the User does not provide such personal information, the Company may restrict the supply of any services or goods that the User may request.

2. Non-personally identifiable information automatically collected by the Company
The Company may collect the following non-personally identifiable information during the use of our services.  Non-personally identifiable information means information that cannot be used to identify a specific user.
 
Timing Purpose of collection and use Required/Optional Items collected and used
Provision of services Provision of game services Required Records and statistical information related to use of Game (e.g. number of game plays, kill/death count, number of hours played, etc.)
Information related to the User’s computer, device, hardware and operating system
Provision of fair services Required Collection of improper usage records based on specific conditions of devices used
Protection of good faith users
Response to consumer disputes

3. Purpose of Processing Personal Information
The Company mainly processes the User’s personal information based on the following grounds.
  1. Where processing of personal information is necessary for the execution and performance of contracts: The Company processes the User’s personal information mainly to perform its duties and obligations under contracts entered into with the Users.  If the User uses the Company’s services, the Company will use the User’s personal information to maintain the User’s account and profile, provide services and customer support, and allow the platform service provider to link the User’s global account to the platform.
  2. Where the personal information is processed for the justifiable interests of the Company without prejudice to the User’s interests or basic rights: If there is a justifiable interest for the processing of personal information, the Company may use the User’s personal information.  An example of a justifiable interest of the Company may include where the Company uses the personal information of the Users and visitors to carry out and improve its services and business activities.  Further, the Company may analyze the User’s use behavior to continuously improve its services or suggest services that meet the User’s areas of interest and may use their personal information for legal purposes such as website management and prevention of illegal activities.
  3. Where processing of personal information is necessary for the Company’s compliance with laws and regulations: For example, the Company may process the User’s personal information to comply with the accounting standards and regulations that require the retention of accounting records or to comply with disclosure obligations required by law enforcement agencies.
  4. Where the User consents to the processing of his or her personal information by the Company: In certain cases, the Company may request the User’s consent to its use of his or her personal information.  The User may withdraw his or her consent for the processing of personal information at any time through the contact person identified in the preamble to this Privacy Policy.  Such withdrawal of consent shall have no effect on the legality of personal information processed prior to the withdrawal.

4. Purpose of Using Personal Information
In the event the Company entrusts the processing of personal information to third party service providers, such third party service provider may only process part of such personal information that are necessary to perform the services requested by the Company.
  1. Providing customer support services for receiving and responding to inquiries
  2. Providing forum services within the Company’s website
  3. Resolving technical issues and improving service environments
  4. Identifying the Users to provide game services
  5. Taking technical protective measures against the use of illegal programs
  6. Conducting marketing and promotional activities such as providing information on events and surveys and providing opportunities to participate and providing promotional information
  7. Analyzing service usage records and sign in frequency, collecting statistics on service usage and analyzing and collecting statistics about our services

5. Sharing Personal Information with Third Parties
The Company may share the User’s personal information with third parties, including service providers who process the User’s personal information on behalf of the Company, to provide customer service and manage our communities, and detect and block use of hacking tools and unauthorized programs, subject to the requirements set forth in the personal information protection laws and regulations of the relevant country.  The types of such third parties are as follows:
  1. Other users (for example, if the user voluntarily discloses his or her personal information through the Company’s services)
  2. Business partners of the Company (for example, for the purpose of providing the Users with discounts or other benefits)
  3. Customer service providers to provide customer support services
  4. External platform service providers to link the User’s global account with the external platform
  5. Blocking service providers to block third party programs such as hacking tools and unauthorized programs
  6. Cloud service providers to provide cloud services
  7. Payment settlement service providers to make payments for contract performance or collect payments from sellers
  8. Marketing platform service providers to provide tailored services and user behavior analytics services providers
  9. Survey service providers to improve game services

6. Period of Retention of Personal Information
  1. Period of Retention of Personal Information based on the Company’s Internal Policy
Purpose of collecting and using personal information Items of personal information Period of retention/use
Operation and management of website membership and global account sign up E-mail address (ID), password Until user withdraws membership
Age confirmation at global account sign up Date of birth (provided by the User) Until age confirmation is completed
Handling customer complaints such as customer inquiries E-mail address, ID, nickname, phone number, profile image Three (3) years after completion of processing the customer complaint
Operation and management of forum services E-mail address, display name, IP address Until user withdraws membership
Link up between global account and Steam account Steam ID, display name, profile image Until user withdraws membership
Global account sign up through Facebook account Name, profile image, e-mail address, friend information Until user withdraws membership
Operation of events E-mail address, name, date of birth, country of residence, game character name (nickname), gender Until the end of the event period
Provision of game services Name of game character (nickname), IP address, Steam ID Until user withdraws membership or refund for the Game is made
  1. Period of retention of personal information pursuant to relevant laws and regulations

7. Deletion of Personal Information
In principle, the Company will immediately remove the users’ personal information after achieving the purpose for its processing.  Personal information stored in physical form will be shredded or incinerated, and personal information stored in electronic file form will be removed by using technical measures that will prevent reproduction of the information.  However, in the case of Paragraph 6 of this Privacy Policy, “Period of Retention of Personal Information,” the Company may retain the User’s personal information as stated therein.

8. User’s Rights and How to Use Them
  1. In accordance with relevant laws and regulations, the User has the right to refuse or limit the processing of his or her personal information, and the right to view, correct, delete and transfer his or her personal information.  If the User wishes to exercise such rights or has any inquiries about the personal information protection practices, please contact our Personal Information Protection Manager by e-mail (mantisco_privacy@imantisco.com) and the Personal Information Protection Manager will verify the User’s identification through reasonable means.  The Company will use its efforts to respond when the User exercises his or her rights in accordance with laws and regulations related to personal information protection.
  2. The User may use the Company’s website without providing his or her personal information.  However, if the User does not consent to the use of his or her personal information, the User may not be able to use the Company’s game services, customer support services or forum services.

9. Matters on the Installation, Operation and Rejection of Personal Information Automatic Collection Equipment
The Company uses cookies that store and track User information. Cookies are small text files that are sent to the User’s web browser from the server used to operate this website and are stored on the User’s computer.  The Company uses cookies for the following purposes. How to modify settings to decline cookies
Example: To modify settings to decline cookies, the User may accept all cookies, decide each time a cookie is stored, or decline all cookies by selecting appropriate options on the User’s web browser settings.
Example of modifying the User’s settings: For Internet Explorer, On the top of the User’s web browser select “Tools” > “Internet Options” > “Privacy”
However, if the User declines all cookies, the User may not be able to fully use our services.

10. Protective Measures for Personal Information
The Company uses its best efforts to implement physical, technical and administrative protective measures to prevent the User’s personal information from being lost, stolen, leaked, altered or damaged.  However, it is difficult to guarantee the full and complete security of all information. B y providing the User’s personal information to the Company, the User hereby acknowledges such difficulty and agree that his or her information is not guaranteed to be fully protected.
  1. Administrative protective measure
    Establish and implement internal management plan, regular employee training, supervision over compliance with security regulations by third party service providers, etc.
  2. Technical protective measures
Manage access rights to the personal information processing system, install and operate the access restriction system, encrypt personal information, install and operate security programs, etc.
  1. Physical protective measure
Restrict access to data processing room, data storage room, etc.
  1. Implementation and compliance with privacy policy
The Company is always using its best efforts to correct any deficiencies in the event the Company discovers any issues with the implementation of this Privacy Policy or the Personal Information Protection Manager’s compliance herewith.  However, the Company shall not be responsible for any disclosures of personal information such as passwords caused by the User’s own negligence or Internet problems.
The Users are responsible for properly managing their accounts and passwords in order to protect their own personal information.

11. Contacting the Personal Information Protection Manager
The Company designates the following person as its Personal Information Protection Manager to handle all comments and requests regarding personal information matters.

Personal Information Protection Manager
Name: Jun Young Ryu
Telephone: +82 2-564-0928
E-mail: mantisco_privacy@imantisco.com

If you have any inquiries about complaints about infringement of personal information or require consultation, please contact the following institutions.

Personal Information Infringement Report Center (https://privacy.kisa.or.kr/ +82 118)
Personal Information Dispute Mediation Committee (https://www.kopico.go.kr/ +82 2-2100-2499)
The Supreme Public Prosecutors Office, Cyber Crime Investigation Division (https://www.spo.go.kr/  +82 2-3480-3571)
The Police Headquarters, Cyber Security Bureau (https://cyberbureau.police.go.kr/ +82 182 )

12. Notification and Revision of Privacy Policy
This Privacy Policy may be found on the Company’s website at any time.
In the event the Company changes this Privacy Policy, the Company shall announce such changes by stating the effective date and the changed contents in accordance with the methods stipulated in the relevant laws and regulations.
Prior versions of this Privacy Policy may be viewed through the “Privacy Policy Revisions” at the bottom of this webpage.

Addendum
This Privacy Policy shall take effect as of July 15, 2020.